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Resources » Call center
Anastasia Zhigalkina

Call center

Aston Health runs its own Call center that allows interacting with multiple target audiences surveyed in research projects and receiving their feedback. These target groups include patients, physicians, patronage nurses, clinical and diagnostic laboratories, etc.

The call centercenter is currently used for:

  • Patient support programs (PSPs)
  • Hotline service to boost customer loyalty and satisfaction
  • Ad-hoc and syndicated research projects
  • Database update and validation

The call center personnel consists of professional operators (3-year plus experience in telecommunications projects). If the particular project requires, its team may be supplemented by health practitioners (physicians and nurses), legal counselors and psychologists. The call center is powered by Quinta platform, which is a proprietary CRM solution to manage communication processes. This solution makes possible for the Customers to monitor project performance in real-time mode and generate reports. Both live and recorded call monitoring (including audio logs) are available to Customers upon request. The call center operations comply with the Federal Law #152 FZ "On personal data protection".


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